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Refund Policy

Refunds (if applicable)

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. We will only offer you a refund if your product was in a damaged, broken or otherwise unusable condition when you received it (you need to provide proof that you received it in that condition) or you received the incorrect product/order because of a fault we made.

To claim an refund for an item you have bought from us, send an email to tapenade@intekom.co.za with your name, order number, the items you want us to refund, as well as the reason why you want a refund. 

We will send you an email to notify you that we have received your email. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tapenade@intekom.co.za.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping (if applicable)

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.